PAYMENT POLICY
Last Updated: January 21, 2025
This Payment Policy outlines the terms and conditions for payments on cerentom.com (“Website”), operated by DIMENSIONAL INTELLIGENT DEVELOPMENT CO LTD (“Company,” “we,” “us,” or “our”).
- ACCEPTED PAYMENT METHODS
1.1. We accept the following payment methods:
- Credit Cards (Visa, MasterCard, American Express)
- Debit Cards
- PayPal
- Bank Transfer
- Digital Wallets (Apple Pay, Google Pay)
- Other local payment methods as displayed during checkout
1.2. Payment Currency:
- All prices are listed in Hong Kong Dollars (HKD)
- International transactions will be converted at current exchange rates
- PAYMENT PROCESSING
2.1. Order Processing:
- Payment is required at the time of order placement
- Orders are not confirmed until payment is verified
- Processing begins only after payment confirmation
2.2. Payment Security:
- All payments are processed through secure payment gateways
- We employ industry-standard encryption protocols
- We do not store complete credit card information
- Compliance with PCI DSS standards
- PRICING AND CHARGES
3.1. Product Pricing:
- All prices are subject to change without notice
- Prices shown exclude shipping and taxes
- Special pricing and promotions may have time limitations
3.2. Additional Charges:
- Sales tax or VAT where applicable
- Shipping and handling fees
- Import duties and customs fees (international orders)
- Currency conversion fees (if applicable)
- ORDER VERIFICATION
4.1. We reserve the right to:
- Verify payment information
- Request additional information
- Cancel orders due to payment issues
- Reject orders with suspected fraudulent activity
4.2. Verification may include:
- Address verification
- Security code verification
- Identity confirmation
- Bank authorization
- PAYMENT CONFIRMATION
5.1. Customers will receive:
- Immediate order confirmation
- Payment receipt via email
- Order tracking information when available
5.2. Transaction Records:
- Available in customer account dashboard
- Downloadable invoices
- Transaction history
- PAYMENT ISSUES
6.1. Failed Payments:
- Customers will be notified of failed payments
- Alternative payment options will be offered
- Orders will not process until payment succeeds
6.2. Payment Disputes:
- Contact our customer service immediately
- Provide relevant transaction details
- Allow up to 5 business days for response
- REFUNDS AND CANCELLATIONS
7.1. Refund Policy:
- Processed within 3-5 business days
- Issued to original payment method
- May take 5-10 business days to appear in account
7.2. Cancellation Policy:
- Orders can be cancelled before shipping
- Cancelled orders will be fully refunded
- Processing fees may be non-refundable
- SUBSCRIPTION PAYMENTS
8.1. Auto-Renewal:
- Clearly disclosed before subscription
- Automatic billing on renewal date
- Email notification before renewal
8.2. Subscription Cancellation:
- Cancel anytime through account settings
- No refunds for partial periods
- Continued access until period ends
- INTERNATIONAL PAYMENTS
9.1. Currency Conversion:
- Handled by payment processor
- Exchange rates determined at time of transaction
- Additional bank fees may apply
9.2. International Fees:
- Customer responsible for bank charges
- Import duties and taxes
- Currency conversion fees
- SECURITY MEASURES
10.1. Payment Protection:
- SSL encryption
- Secure payment gateways
- Regular security audits
- Fraud detection systems
10.2. Customer Responsibility:
- Maintain account security
- Report unauthorized charges
- Keep payment information updated
- BUSINESS PAYMENTS
11.1. Corporate Accounts:
- Available for verified businesses
- Credit terms by arrangement
- Separate approval process required
11.2. Documentation Required:
- Business registration
- Tax documentation
- Credit references
- ERROR RESOLUTION
12.1. Billing Errors:
- Report within 30 days
- Include transaction details
- Provide supporting documentation
12.2. Resolution Timeline:
- Acknowledgment within 24 hours
- Resolution within 5 business days
- Written explanation of outcome
- CONTACT INFORMATION
For payment-related inquiries, please contact us:
DIMENSIONAL INTELLIGENT DEVELOPMENT CO LTD
Address: Unit 6, 11/F., Prosperity Place, 6 Shing Yip Street, Kwun Tong, Kowloon, Hong Kong SAR
Email: [email protected]
- MODIFICATIONS
14.1. We reserve the right to:
- Modify payment terms
- Change accepted payment methods
- Update processing procedures
14.2. Changes will be:
- Posted on the Website
- Effective immediately
- Notified via email for significant changes
- GOVERNING LAW
This Payment Policy is governed by the laws of Hong Kong Special Administrative Region.
- LANGUAGE
This Payment Policy is available in both English and Chinese. In case of any conflict or discrepancy between the two versions, the Chinese version shall prevail.
By proceeding with any payment on our Website, you acknowledge that you have read, understood, and agree to this Payment Policy.