SHIPPING POLICY
Last Updated: January 21, 2025
This Shipping Policy outlines the terms and conditions for shipping and delivery services provided by DIMENSIONAL INTELLIGENT DEVELOPMENT CO LTD (“Company,” “we,” “us,” or “our”) through cerentom.com (“Website”).
- SHIPPING DESTINATIONS
1.1. Domestic Shipping:
- All regions within Hong Kong SAR
- Including outlying islands
- Special arrangements for restricted areas
1.2. International Shipping:
- Available to most countries
- Restrictions may apply to certain locations
- Subject to local customs regulations
- SHIPPING METHODS AND CARRIERS
2.1. Local Delivery (Hong Kong):
- Standard Delivery (2-3 business days)
- Express Delivery (1-2 business days)
- Same-day Delivery (selected areas)
- Self-pickup options
2.2. International Shipping:
- Standard International (7-14 business days)
- Express International (3-5 business days)
- Economy International (14-21 business days)
2.3. Shipping Partners:
- DHL
- FedEx
- SF Express
- Hong Kong Post
- Other local courier services
- SHIPPING RATES
3.1. Domestic Shipping Rates:
- Free shipping for orders over HKD 500
- Standard delivery: HKD 30-50
- Express delivery: HKD 60-80
- Same-day delivery: HKD 100-150
3.2. International Shipping Rates:
- Calculated based on:
- Package weight
- Destination country
- Shipping method
- Package dimensions
- Displayed at checkout
- PROCESSING TIME
4.1. Order Processing:
- 1-2 business days for in-stock items
- 3-5 business days for special orders
- Additional time for customized items
4.2. Cut-off Times:
- Monday to Friday: 3:00 PM (HKT)
- Orders after cut-off processed next business day
- Excluding holidays and weekends
- TRACKING ORDERS
5.1. Tracking Information:
- Provided via email
- Available in customer account
- Real-time updates where available
5.2. Tracking Methods:
- Online tracking through Website
- Carrier tracking numbers
- Email notifications at key stages
- DELIVERY TIMES
6.1. Estimated Delivery:
- Domestic: 1-3 business days
- International: 3-21 business days
- Subject to customs clearance
- Excluding processing time
6.2. Factors Affecting Delivery:
- Weather conditions
- Customs delays
- Local holidays
- Remote locations
- Force majeure events
- INTERNATIONAL SHIPPING CONSIDERATIONS
7.1. Customs and Duties:
- Customer responsible for:
- Import duties
- Taxes
- Customs clearance fees
- Charges collected by delivery carrier
7.2. Customs Documentation:
- Accurate customs declarations
- Commercial invoices
- Required certifications
- Export documentation
- SHIPPING RESTRICTIONS
8.1. Prohibited Items:
- Dangerous goods
- Restricted substances
- Items prohibited by law
- Country-specific restrictions
8.2. Size and Weight Limits:
- Maximum weight: 30kg
- Maximum dimensions: 150cm x 150cm x 150cm
- Oversized items subject to surcharge
- DELIVERY ISSUES
9.1. Failed Delivery:
- Two delivery attempts
- Notice left at delivery address
- Customer contacted for instructions
- Return to sender after 7 days
9.2. Lost or Damaged Packages:
- Investigation initiated within 24 hours
- Claims process assistance
- Insurance coverage where applicable
- Resolution within 10 business days
- SPECIAL DELIVERY REQUIREMENTS
10.1. Special Handling:
- Fragile items
- Temperature-sensitive products
- Special packaging requirements
- Additional insurance options
10.2. Signature Required:
- High-value items
- Upon customer request
- Specific shipping methods
- RETURNS AND SHIPPING
11.1. Return Shipping:
- Return label provided for defective items
- Customer pays return shipping for other returns
- Original shipping fees non-refundable
- Follow return instructions provided
11.2. Return Process:
- Obtain return authorization
- Package items securely
- Include original documentation
- Ship to designated return address
- CONTACT INFORMATION
For shipping-related inquiries:
DIMENSIONAL INTELLIGENT DEVELOPMENT CO LTD
Address: Unit 6, 11/F., Prosperity Place, 6 Shing Yip Street, Kwun Tong, Kowloon, Hong Kong SAR
Email: [email protected]
- SHIPPING INSURANCE
13.1. Standard Coverage:
- Included for all shipments
- Coverage up to HKD 1,000
- Optional additional coverage
13.2. Claims Process:
- Report within 48 hours of delivery
- Provide documentation
- Photos of damage if applicable
- HOLIDAY SHIPPING
14.1. Peak Seasons:
- Extended processing times
- Alternative delivery options
- Special holiday schedules
14.2. Cut-off Dates:
- Published for major holidays
- Guaranteed delivery dates
- Special handling requirements
- MODIFICATIONS
We reserve the right to modify this Shipping Policy at any time. Changes will be posted on the Website and effective immediately.
- GOVERNING LAW
This Shipping Policy is governed by the laws of Hong Kong Special Administrative Region.
- LANGUAGE
This Shipping Policy is available in both English and Chinese. In case of any conflict or discrepancy between the two versions, the Chinese version shall prevail.
By placing an order on our Website, you acknowledge that you have read, understood, and agree to this Shipping Policy.